Electronic Call Monitoring Solutions
Electronic Call Monitoring (ECM) has become an essential requirement within the British home care industry. It delivers the sector’s three primary goals of: compliance, cost efficiency and service excellence.
Advanced Health & Care provides, by far, the broadest, most flexible ECM offering in the UK, allowing you to mix and match all of the ECM components to precisely match the demands upon your business. The choices offered by the Advanced ECM range of servicesand the experience of our service delivery teams mean that you can always select the right solution, with the right payment profile - without compromise.
It is an inevitable fact that your home care business will change, often at very short notice. We recognise this and, because each of the Advanced ECM components were specifically developed by ourselves, we can effectively change your solution to reflect the variable nature, demographics and funding of your home care contracts.
Our portfolio includes all of the following :
- Staff Rostering and scheduling software
- Both answered and unanswered landline call monitoring
- Several levels of mobile phone-based call monitoring
- A choice of phones, smart phones and airtime bundles
- Lone worker services
- Web-based management and reporting portal
- Web-services API for integration to any third party rostering system
- Commissioning and provider management modules
- Consultancy services from formally trained staff, both clinical and non-clinical
- Bespoke billing models to suit you